Refund policy

Last updated: October 17, 2026

Digital Product Policy & Licence

This section applies to digital downloads purchased from DreamingAisles, including printable PDF colouring books, workbooks, activity kits and printable wall art files (JPG/ZIP). Physical products are covered in the “Physical Products” sections further down this page.

1. Refunds & Faulty Digital Content

Faulty or defective files: if a digital file is corrupt, will not open, or does not match its description, contact us and we will first repair, replace or re-issue it. If we cannot do so within a reasonable time, you may be entitled to a full or partial refund. This does not affect your statutory rights, including under the UK Consumer Rights Act 2015.

Change-of-mind requests: please read the cancellation section below before buying. If you have not yet downloaded or accessed your file and would like to cancel, contact us as soon as possible. Once a digital file has been downloaded or accessed, refunds for change of mind are not available, except where the 14-day cancellation right in section 2 still applies or the file is faulty as described above.

2. 14-Day Cancellation Right (UK & EU Customers)

UK and EU consumers normally have a 14-day right to cancel distance purchases. For digital content, the law allows this right to end once the download or access begins, but only if you gave your express consent to immediate supply and acknowledged that you would lose your right to cancel.

Where that consent and acknowledgement have not been obtained for your order, your statutory 14-day cancellation right applies as normal. Contact us within 14 days of your purchase to cancel.

3. Licence: Personal & Classroom Use

Your purchase gives you a personal licence: print unlimited copies for yourself, your family, or your own classroom. You may not resell, share, redistribute or commercially reuse the PDF file or its content.

You MAY:

Download and store the files on your own computers, phones and tablets, and keep private backups for your own access.
Print unlimited copies for yourself and your family at home.
Print unlimited copies for your own classroom or students (for example, a teacher or early-years practitioner using the pages with the children they teach).

You MAY NOT:

Use the files or printed copies commercially, including reusing the artwork or pages in products for sale.
Resell, sub-license, share or redistribute the digital files, or sell printed copies.
Upload the files to public websites, shared drives open to others, forums or social media.

Each purchase covers one buyer. Colleagues or other schools who would like to use the files should buy their own copy.

4. Contact & Support

For help with downloads, licensing questions or a faulty file, please contact DreamingAisles through our Contact page.

Physical Products: Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at dreamingaisles@gmail.com.